American Home Shield Introduces Innovative Video Chat Feature
American Home Shield® (AHS®) has officially launched a cutting-edge feature that is set to enhance the home warranty experience for its members. Starting February 27, homeowners can utilize real-time video chat with industry Experts, accessible via the AHS app. This functionality caters to a variety of home-related issues, including plumbing, electrical, HVAC, and general appliance challenges. With Experts boasting an average of 20 years of experience, homeowners can seek reliable guidance when faced with maintenance or repair issues.
Access and Availability
This novel video chat feature is available to members enrolled in AHS’s top two tiered plans across both direct-to-consumer and real estate channels. Offering support seven days a week from 7 a.m. to 10 p.m. ET, the capability allows homeowners to receive real-time assistance for urgent matters. In fact, since its launch, over 15% of users have successfully resolved issues immediately during their video consultations, either directly or with provided instructions for self-repair, ultimately aiding homeowners in saving time and costs.
Industry Perspective
“Video chat with an Expert is a gamechanger for anyone who owns a home, and only American Home Shield can provide this feature at scale,” stated Kathy Collins, chief revenue officer of Frontdoor, Inc., the parent company of AHS. She highlighted a precedent set two years prior when the Frontdoor app introduced a similar feature. Feedback indicated that homeowners appreciated the experience, prompting AHS to adopt this technology for its members.
Competitive Advantages
Collins emphasized the distinctive nature of this service, asserting: “The competition has nothing like this. This benefit enhances the value proposition of an AHS home warranty because it has the potential to save time and money. With video chat, AHS members may be able to get their problem fixed right over the phone rather than having someone come out and pay a service fee.”
Benefits for Real Estate Professionals
This feature not only provides immediate assistance to homeowners but also serves as a valuable tool for real estate professionals. It enhances the client experience and fosters stronger client relationships. “When you add that on top of the peace of mind that an American Home Shield warranty provides, agents know they’re recommending the best,” added Collins.
Commitment to Modern Homeownership
American Home Shield remains focused on redefining homeownership experiences. The introduction of video chat with an Expert reflects their dedication to improving member satisfaction and operational efficiency.
To learn more about this innovative feature, visit American Home Shield Real Estate or explore additional resources at AHS Video Chat.